MBG Hospitality is running a series of workshops every week for the next month and a half. The goal is to unify and maximize the advantages of working with a larger team.
We all have a lot to learn, and a lot to learn from each other.
All workshops will have a quick 30 minute theme, followed by general question and answers, then will follow with some food/bbq (and beer)
#1 Get to know. Announcements, Teambuilding,
Introduction to MBG, Bringing People together, How we can help each other.
JULY 25 DONE @ MBG HQ
#2 Guest checkin/registration procedures. Room warming. Staging.
One of the Most important Guest engagements; VIP checkins and perfect room intros
August 1 DONE @MBG HQ
#3 Reviews, guest email address. Handing complaints. Satisfied guests,
Reviews are everything. We ALL measure our collective success based on guest reviews
August 8 @Mandalay Villa
#4 Activities, Transportation, Reviews Again! Recap, Towels, Staging Rooms
Most important for “Off White Beach” Properties = White Beach Access! Plus Plus
August 15, 2017 @MBG HQ
#4 Discussed guest reviews. Review SOP and Chain of command.
Open discussion of how MBG can improve & increase support.
November 21, 2017